Advice

Support, help and understanding

The decision of a loved one to study at university, sometimes in a different city or even a different country, can be a major milestone for any family. It is a time of excitement, expectation, change and, to some extent, fear.

That’s why the University has put together a series of resources and services that seek to minimize the impact on the student’s life. Together with the support from the student’s family, we’re sure that this will mean that your son or daughter will feel more confident and motivated. And that will mean that they will adapt more quickly and better to the changes and challenges they face.

At the service of our students and their families

The University is ready to support students at each key moment of this new stage in their lives. And we do this by having specialist services available for each of them:

The University Guidance Service (known as SOU): this team of professional guidance counsellors is ready to support students for all their non-academic needs. They can help with personal issues related to settling in at the University, their relationships with their peers, exam nerves, etc.
Career Center: the service specializes in helping students find work in Spain and across the world.
The Mobility Office: the aim is to present students with a range of options for periods of study abroad or undertaking an international placement. The personalized service provided could end with your son or daughter spending a term a European or American university.
The Student Mentoring Programme: this innovative project involves students from later study years providing support and help to new first-years students as they settle in at the University.
The Languages Service: a wide range of language training programmes are available to help students improve their skills. Many of these courses are available free of charge exclusively for CEU students.

There’s another important factor in our students’ ability to adapt to their new situations, although it’s not a service the University provides, but something vital that they bring with them from home: their family’s support.

Our experience tells us how important support from the family can be for the academic success of our students. As a family, you are the most specialized service possible. Nobody knows your son or daughter better than you, and nobody has a better relationship with them than you. That’s why at CEU we place great importance on the family’s support.

If you’re wondering how best you can help in the new stage of your son or daughter’s life, we have a few tips for you:

We take confidentiality seriously

The General Data Protection Regulation means that we cannot share certain information with family members, unless the student explicitly authorizes us to do so or there is evidence of a legitimate interest by the payer of the tuition fees. Please take this into account when your son or daughter undertakes their enrolment: at that time, they can authorize the University to share academic information with their family members. The student can also choose to do this at a later date if they so wish.
Will your son or daughter be a minor when beginning their studies at CEU Valencia? This will be the case if their 18th birthday comes after the beginning of lectures in September. Don’t forget to mention this to the admissions team! By doing so we can ensure measures are put in place to protect minors attending the University.

Data protection: what we can’t do

Share information (for example, regarding academic performance) regarding the student without their express authorization, unless the payer of the tuition fees shows a legitimate interest in accessing the information.
Facilitate contact with other students or applicants at the University.
Contacting students on behalf of family members, except in the case of emergency.